We today had the pleasure of dealing with a customer who didn’t want to bring her device into the shop due to the fact that she would be charged for our services. Her solution was to try and bully us into doing remote support for no fee. WTF is this person thinking, I know that she may be struggling due to the impacts of the drought, but we have a lot of fixed overheads that need to be paid no…
I was in a local supermarket the other day when I overheard a conversation between the young deli attendant and an older gentleman who was after a piece of roast pork. The deli attendant politely told him that they had sold out of roast pork and the fresh batch would not be available for another hour. Well this made the gentleman quite angry & of course we know where this anger was channelled, straight to the young deli attendant. She…
I am a middle aged female shopkeeper who is totally perplexed by the number of grumpy old men that walk into our shop. They are difficult to deal with and occasionally (if you are extremely lucky) may make an effort to actually listen to our recommendations. I cannot understand where they are coming from and believe me if they ask about about pensioner discounts, my first silent thought is “no sir but we do have a pensioner surcharge”. Of course…
I cannot understand how small business is meant to compete against the larger players especially within the computer retail industry. Our supposedly wholesale prices are higher than the retail prices of the likes of Harvey Norman or Officeworks. These places even have unique models so you as an end user can’t price beat. Even computer manufacturers are joining the race to the bottom by discounting products significantly on their websites. Remember if you don’t support the small retailers you won’t…
Eftpos facilities down due to an issue with telecommunications – What is Telstra up to again? Here goes a typical conversation with a paying customer. “Sorry sir but we can not accept your card monies today. You will need to go to the bank and get cash.” Customer looks at us perplexed and replies “you want me to go to the bank & get cash?” Geez these first world problems are so stressful… -V
Finally have the POS system up and running, normality has been returned to the shop (from my perspective anyway). I am sorry but I need to offload tonight Here is my gripe and it is something I am unfortunate to encounter on a regular basis. Why is it that people feel that the computer technician must be a male, this sort of work couldn’t possible be carried out by a female. Guess what, I am a female and I am…
Do you want to hear the good news or the bad news? The good news is that today the POS system was up and running – yeahhh Celebrations were short lived when we realised that nearly a month of data was missing – boooo! So I spent 10 hours rekeying all the missing transactions and I am happy to report I am probably 1/10 of the way through. So my planning for tomorrow is all sorted Don’t like to say…
Like most people, I don’t particularly like Monday’s & today did not disappoint. With our Point of sale system out for the count and no price tags on our products, I had the added pressure of having to guess the price of any item a customer enquired about. Image taking an educated guess on the price of a 15 metre network cable or a 500W PSU – I felt like I was on the TV show the Price Is Right….
Welcome to my blog! Hope you enjoy the journey, and you may even pickup some tech tips! -V